This series takes a fresh, sometimes challenging, look at some of the issues facing the actuarial profession and society
The ‘think’ series aims to promote debate on topics across the spectrum of actuarial work and beyond. It looks to provide a platform for members and stakeholders to share views that may differ from the IFoA’s ‘house’ view.
Through this, we hope to challenge the status quo within the profession, question orthodoxy, and shine a light on complex or under-examined issues. At its heart, the series is about stimulating discussion and dialogue to help tackle issues from a different perspective.
The thirteenth edition in our ‘think’ series has been authored by the founder and co-chair of the IFoA’s GenAI Working Party, Daniel Ramsay. Daniel is an Associate Director in WTW’s Insurance Consulting and Technology division, where he works in research and development. In addition, he is a member of the International Actuarial Association AI Taskforce and represents the IFoA at the Actuarial Association of Europe’s Data Science and AI Working Group.
In this article, Daniel introduces the agentic model office (AMO), a future‑state blueprint for integrating AI agents into insurance operations in a safe, transparent, and scalable way.
Read the full piece to learn more about how the AMO can serve as the foundation for an insurance operating system where intent can be expressed in plain language, execution is delegated to trusted agents, and every action is traceable and auditable.
Don’t miss the chance to join author Daniel Ramsay on 29 September, 12:30 to 13:00 (BST), for an engaging Q&A session on IFoA communities. He will delve deeper into the report and answer your questions.
If you have any questions or would like to contribute to a future ‘think’ piece, please contact the IFoA Policy Team.
